Privacy policy
This policy explains what information the NovaJump app collects, why, and what you can do about it. We collect as little as we can: no email address, no real name, no precise location, no contacts and no advertising identifiers.
Who we are
NovaJump is made by RetroActive Gaming, a trading name of Northfin Ltd (company no. 15923969, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ). We are the data controller for the information described here. Contact us at support@retroactivegaming.co.uk.
Playing offline
Matches against the computer on your device send nothing to us. Your settings and unlocked themes are stored on your device only.
Playing online
When you play online, our game server receives and stores:
- Your account: the display name you choose, a random player number, a secret key that lets your device sign back in (stored on your device; we keep only a scrambled version), your friend code and the date you joined.
- Friends: your friends, friend requests, blocked players and recent opponents.
- Match records and stats: wins, losses, streaks, powers used and similar game statistics, shown on your profile to you, your friends and recent opponents.
- A hidden skill rating used only to pair you with players of similar ability. It is never shown to anyone.
- Safety records: reports you make or that are made about you, and whether an account is banned.
- Your country: when you create an account (or first connect with an older account), our server works out your country from your IP address using an offline database, and stores only the two-letter country code. It shows as a small flag next to your name. Your IP address itself is not stored with your account, and we never ask your device for its location. If you use a VPN, the flag shows the VPN's country.
- Connection data: your IP address is seen by our server and hosting provider so the game can connect, and may appear in technical logs used for security and troubleshooting.
Guests who play without an account have only their display name and the current match handled by the server; nothing is kept after the match.
Chat
Chat is only available between friends. Messages are passed between the two players in real time and are not stored on our server.
Purchases
If you buy something in the app, payment is handled by Apple or Google. We receive a record of what you bought so we can unlock it. We never see your card or bank details.
Why we use it
- To run the game you asked to play: accounts, matchmaking, friends and stats (performance of our contract with you).
- To keep the game fair and safe: blocking offensive names, handling reports, preventing cheating and abuse (our legitimate interests).
- To fix problems and keep the service secure (our legitimate interests).
We do not sell your information, use it for advertising or share it with anyone except the service providers below.
Service providers
Our game server is hosted by Railway Corporation, a US company, on servers in the European Union. Where a provider may access data from outside the UK or EU, it is protected by the safeguards UK data protection law requires, such as standard contractual clauses. Apple and Google handle app downloads and payments under their own privacy policies.
Country lookups use the free IP Geolocation by DB-IP database (licensed under CC BY 4.0), kept on our own server, so no address is sent to anyone for the lookup. Flag images come from flag-icons by Panayiotis Lipiridis (MIT licence).
How long we keep it
- Account, friends and stats: until you delete your account.
- Reports: up to 180 days.
- Technical logs: a short period, then deleted automatically.
Deleting your account
In the app, open Settings and tap Delete account. This permanently removes your account, friends, stats, rating and reports straight away. See Delete account for other options.
Your rights
Under UK and EU data protection law you can ask to see, correct, delete or move your information, and object to how we use it. Email us and we will reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
Children
NovaJump is not directed at children under 13, and we do not knowingly collect information from them. If you think a child has created an account, contact us and we will delete it.
Changes
If we change this policy, we will update the date above, and for significant changes we will tell you in the app.